• Customer Snapshot

    Preserving a Nation’s Natural Beauty and Heritage

    • Company

      New Zealand Department of Conservation
    • Line of Business

      Asset Management, Corporate Strategy and Sustainability
    • Industry

      Public Sector
    • Headquarters

      Wellington, New Zealand
    • Revenue

      NZ$332.685 million
    • SAP® Solutions

      SAP Work Manager
    • Customer Website URL

    • Number Of Employees

    • SAP® Competitors

    • Implementation Partners

      SAP Services

    SAP® Innovations

    Database &
    SAP Hana
    Rapid Deployment Solution
  • The Department of Conservation (DOC) protects and maintains the biodiversity of New Zealand, preserving it as one of the greatest living spaces on earth. In order to guarantee the safety of the park’s visitors and employees, DOC must ensure that their assets are in good working order and properly maintained.

  • Customer Snapshot : History

    Protecting and Bringing New Zealand’s History to Life

    1987 - The New Zealand Department of Conservation (DOC) was formed in 1987, as one of several reforms of public service, when the Conservation Act of 1987 was passed to integrate some functions of the Department of Lands and Survey, the Forest Service, and the Wildlife Service

    1990 - The New Zealand Conservation Authority was formed with 17 regional conservation boards to oversee national parks management, among other duties.

    2000 - The New Zealand Biodiversity Strategy and new funding for five kiwi sanctuaries brought in a new era of biodiversity conservation, with stronger science, more pest control, more pest-free offshore island sanctuaries, and experimental management of threatened species.

    2007 - DOC published 59 species recovery plans, including kākāpō (population: 86), whio, several sea and shore bird species, native frogs, wētā, native fish, giant landsnails, bats, diverse lizards, and plant species.

    2012 - The DOC turned 25, and for their anniversary, an exhibition took place marking the origins of modern conservation’s European roots, from 1848, and the events leading to the creation of DOC and the 25 years of challenge, set-backs and accomplishment.

  • Customer Snapshot : Business Model

    The ABC’s of the DOC: Adventure, Beauty, and Culture

    The DOC measures progress toward long-term goals in five core business areas:

    National Heritage

    DOC continues to monitor statuses and trends, giving New Zealanders a more robust picture of the health of their ecosystems and survival of native species. For example, DOC makes sure that the marine environments are sanitary to allow locals to harvest fish, which brings revenue into the country.

    Historical Heritage

    DOC identifies and assesses historic heritage values to inform work priorities, and they empower communities and stakeholders to look after historic places important to them.


    DOC is continuing to adapt the public recreation network to match the demographic trends and changing demand for outdoor recreation. In fact, 48% of New Zealanders 18 years old and over visited public conservation land last year for activities such as short day walks and camping.


    DOC is on a mission to engage with more people to convey the value of conservation benefits. Many different groups of people, including regional councils and citizen volunteers, have donated time, talent, and funds to the cause of conservation.

    Commercial Business

    There is increasing engagement of the commercial sector in conservation, with businesses entering new partnerships with DOC and building on established relationships. For example, Fonterra, a leading multinational dairy company, is partnering with DOC on a NZ$20 million community investment over 10 years to improve natural habitats of key waterways.

  • Customer Snapshot : Success Strategy

    Vision: Making New Zealand the Greatest

    Living Space on Earth

    In order to fulfill their mission of protecting the natural and historic heritage of New Zealand, the DOC employs 350 rangers and 25 inspectors to manage 100,000 work orders and conduct 15,000 inspections (respectively) annually. The DOC collects a wealth of data from the field, which must be utilized to make informed and strategic decisions to make their vision a reality.

    Protecting natural heritage, biodiversity, and public access
  • The Challenge

    An Endangered Species Not Worth Saving: Inefficient Data Collection

    Rangers and inspectors in national parks faced challenges as they tried to transmit accurate and timely data to the DOC for required asset management and maintenance. Data uploads, prior to implementing the SAP Work Manager mobile app, could take hours, and waste a huge amount of time. Rangers and inspectors were distracted by slow and clunky data transfers, which prevented them from focusing on their core tasks of ensuring that visitors are safe and having a great time.

  • Enter SAP

    More Than a Decade of Partnership in the Conservation Mission

    SAP has been a partner of New Zealand’s Department of Conservation mission since 2003. Having previously supported the department with software functionalities for financials, fixed assets, and park management, SAP was the obvious choice to support and innovate their mobile strategy.

  • Enter SAP : The SAP Experience

    Expert and Personal Attention to Implement a Broad Set of Functionalities

    Leveraging their long-standing and trusted partnership with SAP, the DOC engaged with experts on the design and architecture team. In addition, they worked closely with an SAP Work Manager expert from SAP Services who ensured that they implemented it right the first time.

    Implementing Right the First Time
  • Running Better

    The Natural Beauty of an Integrated Mobile Solution Comes to Life

    By extending their core SAP systems, the DOC benefits from an integrated, highly scalable mobile solution tailored to meet their unique needs. Since going live with SAP Work Manager, DOC is better protecting the stunning natural environment and special places that are part of New Zealand’s history and culture which draws thousands of overseas tourists to their country.

  • Running Better : Benefits

    Slow Data Transfers: Take a Hike!

    Rangers and inspectors at the DOC no longer have to wait hours for their data to upload. With SAP Work Manager, data transfers take minutes, and complete with greater accuracy. Streamlined processes have increased workforce productivity by allowing employees to deliver quality care for biodiversity. As a result, DOC is now responsible for the creation of 1 in 10 jobs and the generation of NZ$20 billion for New Zealand’s economy.

    “SAP Work Manager is enabling me to get the data that I need to provide strategic advice, and to ensure that when we’re reporting back to Parliament, we have correct and accurate information.”

    –Mike Edginton, Manager Partnerships, Historic and Visitor Management, DOC

    Access to relevant information while on the move
  • Running Better : Today

    Running Better Through the Parks – with SAP

    More than 350 rangers are using the SAP Work Manager mobile app to manage their work orders. 25 inspection staff also use the new mobile tool to manage inspections of assets, and ensure the safety of DOC employees. The DOC does a more effective job of creating a memorable and enjoyable experience for national park visitors, and preserves the nation’s natural and historic heritage.

    “SAP Work Manager really is changing the lives of rangers. It’s removing the frustration of data management that we had before.”

    –Mike Edginton, Manager Partnerships, Historic and Visitor Management, DOC

  • Journey Ahead

    Successfully Preserving the Past While Flourishing in the Present and Future

    As the DOC continues to pursue their mission of making New Zealand the greatest living space on earth, SAP is a key partner in creating and supporting the products and solutions to achieve this goal.